Basic AMC
Annual preventive maintenance visits, business-hours support response and parts-at-cost replacement. Ideal for low-criticality deployments with limited budgets.
SERVICE OVERVIEW
Post-Deployment Support That Never Sleeps
Bench Mark stays with you long after project handover. Our AMC and FMS contracts provide guaranteed uptime, rapid response and proactive preventive care — so your technology infrastructure never becomes a bottleneck.
- Basic, Comprehensive and Premium FMS tiers to match your budget and criticality
- Resident on-site engineer options for mission-critical environments
- 4-hour to 24-hour SLA response time guarantees
- Quarterly preventive maintenance visits with detailed reports
- Firmware and software updates included in comprehensive plans
- Spares pool management and rapid component replacement
- 24x7 NOC monitoring with escalation matrix
- Monthly performance and incident summary reports
SERVICE TIERS
AMC & FMS Coverage Options
Choose the support tier that matches your operational requirements and budget.
| Feature | Basic AMC | Comprehensive AMC | Premium FMS |
|---|---|---|---|
| Preventive Maintenance Visits | Annually | Quarterly | Monthly |
| Response Time (Business Hours) | 24 Hours | 8 Hours | 4 Hours |
| After-Hours Emergency Support | — | ||
| Resident / On-Site Engineer | — | — | |
| Spares Coverage | Parts @ Cost | Included | Included |
| 24x7 NOC Monitoring | — | ||
| Monthly Reporting | — |
Comprehensive AMC
Quarterly preventive visits, 8-hour SLA, after-hours emergency response, parts included, 24x7 NOC monitoring and monthly reports. Best for government and enterprise deployments.
Premium FMS
Resident on-site engineer, 4-hour SLA, monthly maintenance visits, full parts coverage, dedicated helpdesk and account management for mission-critical environments.
Get an AMC proposal for your deployed Bench Mark infrastructure or any third-party IT systems you need supported.